Plateforme réseau Ethernet KNVMS-V1

IP PBXSIPUSB

Product Overview

Software Model No.: KNVMS-V1

KNTECH Message Center is a pure software voice-messaging solution that enables network-wide advanced voice mail services across any voice network infrastructure, providing messaging access from internal or external telephone devices. The KNTECH IP Touch phone GUI is easy to use so that end users virtually need no training to use their voice mail. Includes Automatic Gain Control (AGC) to dynamically regulate volume for both recording and playback.

Behavior and Call Handling

A staff extension can be designated to provide personalized call answering support. When a mailbox owner (boss) is unavailable to answer an incoming call, the Voice Mail System (VMS) will automatically route the call to their designated staff. Callers have the option to leave a message in the boss's mailbox or dial another extension. The VMS will automatically disable the boss function outside of office hours, or when instructed by the designated staff if they are unavailable to receive forwarded calls. If the staff is unable to take the call and the caller chooses to leave a message, the message will be stored in the boss's mailbox.

Key features and technology

• The system supports local direct connection and remote connection via Internet; a dial-up modem interface is provided for remote administration via PSTN dial-up if required.
• The CVMS is hard-disk based and configured with RAID 1 data redundancy (mirroring) to ensure data reliability.
• The Management Workstation supports connection to a black and white A4 laser printer (USB/Network type) for printing system logs and records.
• Automatic deletion function for expired messages; administrators can define maximum retention periods for un-played and saved voice messages. Programmable limits for individual mailboxes (maximum message length and maximum number of messages) are supported.
• Continuous background self-diagnostic tests to monitor disk drives, interface cards, and critical components, logging any deviations or alarms.
• The On-site Control Terminal software can output system reports and statistics in both PDF and Microsoft Excel formats.
• Ringing duration before an unanswered call is routed to the CVMS is configurable at both individual user level and user class level.
• The Message Waiting Lamp (MWL) will remain on or blinking until all new voice mail messages in the mailbox are acknowledged or retrieved.
• Experienced users can bypass voice prompts at different levels by entering a string of commands, executing them in order without playing the full prompt.

Additional Information

Product images and specification graphics are provided on the product page to illustrate system views and specifications.

Caractéristiques / spécifications techniques

• Model: KNVMS-V1
• Type: Pure software voice-messaging solution (Voice Message System)
• Storage: Hard-disk based with RAID 1 (mirroring) for data redundancy
• Remote access: Internet connection support and PSTN dial-up modem interface for remote administration
• User interface: KNTECH IP Touch phone GUI for easy end-user operation
• Audio: Automatic Gain Control (AGC) for recording and playback
• Mailbox management: Configurable retention periods, maximum message length, and maximum number of messages per mailbox
• Diagnostics: Continuous self-diagnostic monitoring and logging of drives, interface cards, and critical components
• Reporting: On-site Control Terminal can export reports in PDF and Microsoft Excel formats
• Call handling: Designated staff forwarding, boss mailbox handling, configurable ringing duration before routing to VMS
• Message Waiting Lamp (MWL): Remains on or blinking until messages are retrieved